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        Faculty, Marketing

        The ever-changing retail shopping landscape

        December 8, 2025 By Derek Herscovici

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        Stock image depicting online shopping

        Marketing professors Stacey Robinson and Mark Gleim discuss seismic changes in how we shop 

        Call it digital déjà vu. You talk to your friend about a product you like, and suddenly it appears online everywhere—your social media feed, the websites you browse, the suggested add-ins at checkout. Your devices seem to be listening to you, talking to each other and sharing your data. Is it true?

        Two faculty headshots

        Marketing faculty members Stacey Robinson and Mark Gleim.

        The answer is yes—your devices, and your smartphone especially—are monitoring you all the time. Through real-time analytics fed by an ever-widening digital footprint, businesses track your patterns and habits, your interests, location and even your emotions—all to better predict what you’ll buy, and when. 

        “In the past, retailers could only learn about customers by watching where they walked in a store or what they picked up,” said Stacey Robinson, the Jean Howard Lowe associate professor of marketing in the 91Ƭ. "“Yesterday’s clipboards and foot-traffic counters became today’s heat maps and clickstreams. Every click, search, and purchase creates a trail of information that retailers can use to better understand and serve their customers.”